POLICIES  ·  REFUNDS

How returns, refunds, and cancellations work on Handeed.
Effective date 26 April 2026
Last updated 26 April 2026
Marketplace Handeed, Amman, Jordan
Support support@handeed.com  ·  +962 79 0000000
Handeed wants you to be confident in every purchase. This policy explains when you can return an item, how to do it, and how refunds are issued. Because Handeed is a multi-vendor marketplace, returns are processed by the vendor who fulfilled your order, with Handeed acting as the intermediary if a dispute arises.

1.  Return window
You may request a return within 14 days of the date your order is delivered. Requests submitted after this period cannot be accepted, except where the item is defective or where a longer period is required by law in your country of residence.

2.  Conditions for return
To be eligible for a return, the item must be:
Unused and in the same condition you received it.
In its original packaging, with all tags, labels, and accessories included.
Accompanied by proof of purchase (order number or receipt).
A note on handcraft. Because our products are handcrafted, small variations in colour, texture, weave, or finish are a feature of the craft, not a defect, and are not grounds for return.

3.  Items that cannot be returned
The following items are non-returnable and non-refundable:
Personalised, custom-made, or made-to-order items.
Perishable goods (including natural products such as food, oils, and soaps once opened).
Items marked final sale at the time of purchase.
Gift cards and digital products.
Intimate or hygiene items once unsealed.

4.  How to request a return
To start a return:
Sign in to your Handeed account and open the order under Track Order.
Select Request Return next to the relevant item, choose a reason, and submit.
The vendor will respond within 3 business days with return instructions, including the return address.
Ship the item back using a tracked service. We recommend keeping the tracking number until the refund is issued.
If you do not receive a response from the vendor within 3 business days, contact support@handeed.com and Handeed will mediate.

5.  Return shipping costs
You are responsible for return shipping costs unless the item arrived damaged, defective, or was sent in error — in which case Handeed or the vendor will cover the cost. Original shipping fees are non-refundable.

6.  Damaged, defective, or incorrect items
If your item arrives damaged, defective, or is not what you ordered, contact us at support@handeed.com within 48 hours of delivery. Please include your order number and clear photographs of the item and packaging. We will arrange a replacement or a full refund, including any shipping costs you paid, at no charge to you.

7.  Refund processing
Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to your original payment method within 7 to 14 business days. The time it takes for the refund to appear in your account depends on your bank or card issuer.
If you have not received a refund 14 business days after approval, contact support@handeed.com and we will investigate.

8.  Order cancellations
You may cancel an order at no cost before the vendor marks it as shipped. Once an order has shipped, the standard return process applies. Custom and made-to-order items cannot be cancelled once production has begun.

9.  Exchanges
We do not process direct exchanges. If you would like a different item, please return the original under this policy and place a new order.

10.  Contact
For any question about this policy or about a specific return:
Email support@handeed.com
Phone +962 79 0000000
Address Handeed, Amman, Jordan